Privacy Policy

At Kailas vegetables & Fruits, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our mobile app, website, or services.

1. Information We Collect

We may collect the following types of information:

• Personal Details: Name, mobile number, email address, and delivery address.
• Order Information: Products ordered, billing details, payment method.
• Device & Usage Data: IP address, device type, browser, app usage, and location (for delivery and fraud prevention).
• Communication Data: Messages or inquiries sent via app, email, or chat support.

2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders efficiently.
• To send order updates, confirmations, and delivery tracking.
• To provide customer support and respond to your queries.
• To personalize your shopping experience and recommend relevant products.
• To improve our website/app performance and prevent fraud or abuse.

3. Data Sharing

We do not sell or rent your personal information.

We may share your data with:

• Delivery Partners: For fulfilling orders.
• Payment Gateways: To process secure transactions.
• Third-party Service Providers: For analytics, SMS/email services, and app hosting — all under strict confidentiality agreements.
• Legal Authorities: Only if required to comply with applicable laws or law enforcement requests.

4. Data Security

We use industry-standard encryption and security practices to protect your data. However, no method of transmission over the Internet is 100% secure. We encourage you to keep your password confidential and log out after each session.

5. Your Rights

You have the right to:

• View or update your personal information via your account.
• Request deletion of your data (except where required for compliance).
• Opt out of promotional communications via unsubscribe links or by contacting us.

6. Cookies & Tracking

Our app/website uses cookies or similar technologies to improve your browsing experience and understand user behavior. You can manage cookie preferences in your browser settings.

7. Children's Privacy

We do not knowingly collect data from children under 13 years of age. If we learn that we have collected personal information from a child, we will delete it promptly.

8. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be posted here with the updated date. Continued use of the app/service implies your consent to the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to: